Transformation des Retourenmanagement im E‑Commerce

E-commerce continues to grow – and with it, the demands on logistics, deliveries, and returns. At Sesé Germany, this growth has led to a significant increase in customers operating entirely online from our locations. To meet these demands, we have digitized and automated all processes: EDI integration, goods receipt, warehousing, order preparation, shipping management, and connections to more than 200 international parcel services. The challenge: better returns management. But what is the solution? In collaboration with the IT team, an application was developed that digitizes the entire process. A Power Apps-based tool that fully automates returns management: Instant scanning: All package data appears immediately upon scanning the label. On-site quality control: Damage or discrepancies are documented immediately – including photos. Real-time integration into the WMS: All information is automatically sent to the system and to the customer – via email, file, or direct platform connection. Faster. More transparent. More precise. This new application eliminates manual processes, increases speed, improves data quality and enables full traceability for returns – thus guaranteeing the same level of excellence that we already offer for outgoing shipments.